Zuloo Marine Privacy Policy

When you message us to arrange a charter on our yachts and boats, ranging from 33 to 164 feet, we collect the details you share in the chat. This includes your name, contact information, requested dates, chosen duration of 2 hours or more, and guest count up to 90 people. We also note your specific requests, such as catering menus, water sports equipment, transfers, or decoration. Because no passport or ID is needed to board, we do not request or store identity document copies. All pricing discussions include VAT, and we record your 30 percent deposit payment details to confirm your reserved slot.

We use your data exclusively to organise your booking across our daily operating hours of 9:00 to 23:00 GST. This involves calculating hourly rates between 600 AED and 18,900 AED, preparing included amenities like soft drinks, ice, towels, and life jackets, and coordinating with the captain and crew. If bad weather prevents sailing, we use your contact details to agree a new date in the chat or process a full payment refund based on your choice. We also use these details to process 15-minute chat responses, verify deposit transactions, and coordinate optional add-ons like fishing tackle or DJ setups.

You have the right to request access to the personal information we hold about your charter inquiries, request corrections to inaccurate details, or ask for the deletion of your data once your booking is completed. The only contact channel for all data protection inquiries, booking requests, or schedule adjustments is WhatsApp via the button on this page. We reply in the chat within 15 minutes between 9:00 and 23:00 GST daily. If you wish to erase your past booking details or update your preferences, simply send us a message through the WhatsApp button.

Our website uses basic technical cookies and standard web analytics to ensure the site functions correctly and to measure page performance. These tools collect technical indicators such as your IP address, browser type, device specifications, and referring web address. This technical information helps us improve website navigation and monitor response efficiency for visitors inquiring about our fleet services. We do not use intrusive tracking software or profile individual users across external websites. You can control or block cookies through your web browser settings at any time without restricting your ability to message us directly for charter bookings.